Privacy Policy
This Privacy Policy explains how Narrative Tools handles personal information when you use narrativetools.io, create a developer account, buy or download products, request Discord verification, contact us or apply for a role.
1. What We Collect
We collect information you provide through account registration, checkout, support and Enterprise enquiries, Discord verification, job applications and newsletter sign-up. This may include your name, email address, account profile, order details, billing information, FAB order reference, Discord details, application materials and messages.
Our website and service providers may also process technical information, such as IP address, browser and device information, cookies and activity needed to operate the site, protect accounts and provide purchases and downloads. Payment details are handled through the payment service used at checkout. Please do not send card details or passwords through our contact forms.
2. How We Use Your Information
We use your information to create and manage your account, process orders, provide eligible downloads, check purchase or Discord access, respond to support and Enterprise enquiries, assess job applications and keep the site secure. We also use order information for record keeping and to handle payment disputes, refunds or legal obligations.
If you subscribe, we use your email address to send product news and marketing updates. Signing up for an account or making a purchase does not by itself mean you have opted in to marketing. We do not sell your personal information.
3. Storage, Sharing and Security
The site runs on Wix. Information is processed by Narrative Tools and the service providers needed to operate the website, accounts, payments, email and product delivery. Providers may process information outside your country. We may also disclose information where required by law or to deal with fraud, security incidents or legal claims.
We take reasonable steps to protect personal information, but no online service can guarantee absolute security. We retain information for as long as needed to provide services, manage enquiries or applications, maintain required records and meet legal obligations. Third-party services such as FAB, Discord and embedded video providers have their own privacy policies.
4. Your Choices and Rights
You can unsubscribe from marketing emails using the link in those emails. We may still send messages needed for your account, orders or support requests. You can manage cookies through your browser and any cookie controls offered on this site. Blocking essential cookies may affect login, checkout or downloads.
To request access to, correction or deletion of your personal information, or to raise a privacy concern, email contact@narrativetools.io. We may need to verify your identity and retain information required for legal or accounting purposes. We will consider and respond to your request under applicable privacy law. If a concern remains unresolved, you may contact the relevant privacy regulator.
5. Contact
If you have questions or requests related to your personal data, please contact: contact@narrativetools.io